A Couple Things to Note

1. If you have not submitted a Rate Confirmation for the load you are transporting, you will not see the load in the mobile app, and will therefore be unable to upload a proof of delivery. Please send your Rate Confirmation first
2. Right now, Proof of Delivery documents can only be added through our Mobile App. Please visit this article for more information on how to download the mobile app
3. Only the assigned driver and the carrier company owner can view a load or upload the POD from the mobile app

POD Eligibility

When you login to the mobile app and view your loads, you will see a few different statuses related to Proof of Delivery:

1. Upload POD: Once the pickup time is in the past
2. Missing POD: Once the delivery time is in the past
3. Missing POD: Once the POD has been uploaded, but not yet approved
4. Completed: Once the POD is approved

Uploading a POD

1. When the load is eligible for POD upload, the Driver will be prompted to take a photo from their device and then answer a couple short questions about accessorial charges, lumper fees and detention/layover

2. Once submitted, a TrueNorth employee will review and approve your POD
3. Upon approval, you'll receive a notification on your mobile phone that your POD has been approved and you will see that load with a "Completed" status on My Loads